AI in Cell Centres
Last week we looked at the personalization of IT in the form of call centre technology; with specific reference to new AI technology.
This article from the International Call Center magazine discusses the top uses of artificial intelligence in the contact center.
These include data capture, customer need prediction, improving self-service and performance monitoring.
Is your company looking at call center setup or improvement? SBA Business has teams with specific and unique call-center expertise. Call us today for expert advise.