The new frontier in customer service

AI in Cell Centres

Last week we looked at the personalization of IT in the form of call centre technology; with specific reference to new AI technology.

This article from the International Call Center magazine discusses the top uses of artificial intelligence in the contact center.

These include data capture, customer need prediction, improving self-service and performance monitoring.

Is your company looking at call center setup or improvement? SBA Business has teams with specific and unique call-center expertise. Call us today for expert advise.

Level 1/632 Queensberry St

North Melbourne, VIC 3051


Tel: +61 3 9863 8122

Fax: +61 3 8080 5956


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